Question 1

Where are the clothes made?

Accepted Answer

All the clothes that are sold by graceucha.com (graceucha.com)are made here in Norway. The fabrics are sourced within Europe from different dead stock fabric merchants.

Question 2

Can I change or cancel my order

Accepted Answer

All order(s) will remain open for change or cancelation for up to 48hrs. After 48hrs, all order(s) are process for production and it will not be able to cancel.

Question 3

I have not received my order confirmation?

Accepted Answer

You should receive an order confirmation to the address that you provided during checkout. It is also possible that this might sometimes take a few moment to reach mailbox.   You can also check the spam folder if you do not get the email directly to your inbox folder.

Please send a mail to hello@graceucha.com (hello@graceucha.com)if you still didn't your confirmation email, and we would definitively fix this for you.

Question 4

Why Pre-order

Accepted Answer

The pre-order is a solution to enable us manage the production line and also not to forget to improve sustainability against waste within the fashion industry in general.

Question 5

I am not happy with my order after receiving it

Accepted Answer

Our aim is to provide you with excellent service and ensure you are satisfied with your order, if you are however unhappy with your item, please contact us via email and we will work with you to come to a resolution. However, please note that refunds, returns and exchanges is not available for made to order item.

For more information, please refer to our terms and conditions.

GRACE UCHA

FREQUENTLY ASKED QUESTIONS